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Our Social Purpose
Our purpose goes beyond housing. We are driven by a deep-rooted social commitment to support thriving, inclusive communities. Our homes are not only affordable, but also built and maintained to a standard that reflects the dignity and value of our residents.
As a long-term partner in the lives of our tenants, we will champion their needs, uphold their rights, and ensure their voices are heard.
Working with Expert Partners
We work with Hyde Management Services to deliver day-to-day housing management services. Hyde is responsible for delivering front-line services to tenants, including lettings, repairs coordination, and tenancy support. Estate management is delivered by Rendall & Rittner.
However, we remain fully accountable for the standard of service our residents receive. Hyde Management Services and Rendall & Rittner act on our behalf, but the responsibility for customer care - and for upholding our values - rests firmly with us.
Our Customer Care Promise
We are committed to:
- Providing safe, well-maintained homes
- Respect, Fairness, and Inclusion
- Clear and honest communication
- Delivering reliable day-to-day services
- Listening to residents
- Being open about how we work